Return Policy
At Gemlight, we take pride in crafting beautiful, high-quality jewelry. We want you to love your new pieces, but if something isn’t quite right, we are here to help.
1. Return Window
Items can be returned or exchanged within 14 to 30 days (choose what fits best) of delivery.
Items must be in their original, unworn condition with all original packaging, certificates, and tags included.
2. Non-Returnable & Non-Refundable Items
To maintain hygiene standards and respect custom work, the following items cannot be returned:
Customized or Personalized Jewelry (e.g., custom engravings, made-to-order pieces).
Pierced Earrings (for hygiene reasons, unless defective).
Items marked as Final Sale or purchased during clearance events.
3. Return Process
Initiate a Request: Email our support team at support@gemlight.shop (or your preferred email) with your Order Number and reason for return.
Pack Your Return: Securely package the item in its original box to prevent damage during transit.
Ship It Back: Send the package using a trackable shipping service to the return address provided by our customer support team.
4. Refunds & Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be credited to your original payment method within 5–7 business days.
Original shipping fees are non-refundable unless the return is due to a defect or our error.
5. Damaged or Defective Items
If your jewelry arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the item and packaging. We will gladly arrange a replacement or full refund at no extra cost to you.